JOB TITLE

Billing Assistant

SUMMARY

Our client is a fast-growing Managed Service Provider specialising in Managed IT Services, Business Communications and Cyber Security Solutions for organisations across the UK and UAE.
This position has been created within the Finance Team to strengthen the billing process and support client enquiries across the Billing and Accounts functions.

ROLES & RESPONSIBILITIES

Key expectations, roles and responsibilities include:

Managing monthly billing cycles within Xero, Abillity and Tekton billing systems
Assigning rejects and creating tariffs to ensure accurate billing IDs across all customer accounts
Supporting client billing enquiries and responding promptly to resolve issues, disputes or invoice changes
Reviewing supplier charges to ensure cost prices are accurate
Liaising with suppliers regarding any incorrect charges and ensuring appropriate credits are applied
Updating Zoho tickets in a timely manner to provide clients with up-to-date responses and completed actions
Assisting clients with sending Statements of Account and applying Credit Notes within Xero
Demonstrating the organisation's core values of Attitude, Integrity & Perseverance

REQUIREMENTS

Experience with Abillity, Cascade, Tekton, Affinity or other billing systems
Proficiency in Microsoft Outlook, Word, Excel, PowerPoint and CRM systems
Strong problem-solving mindset
Excellent organisational and communication skills
Ability to work both independently and collaboratively
Full UK driving licence
Willingness to travel and work from the office as part of a hybrid arrangement

40 hours per week
25 days annual leave plus bank holidays
Business travel expenses covered
Full training provided
Regular social events
Optional travel opportunities